Privacy Policy

How and why information is used

Information may be used for the purposes set out below. The exact use will depend on the information involved, the service requested and the circumstances in which it was collected.

• To create, maintain and administer your account, including checking account details and providing access to available services.
• To verify your identity, age and account information, and to carry out customer due diligence where appropriate.
• To process deposits, withdrawals and other transactions, and to keep accurate financial and account records.
• To detect, investigate and prevent fraud, money laundering, unauthorised access, collusion, abuse and other harmful or unlawful activity.
• To meet legal, regulatory, tax, accounting, responsible gambling and other compliance obligations that apply to an online gambling service.
• To provide customer support, respond to requests, resolve disputes, investigate complaints and communicate about your account.
• To operate, maintain, test and improve the website, games, security controls and user experience.
• To understand general trends and website performance using aggregated or otherwise reasonably protected information.
• To send service messages, security alerts and other essential communications about your account or transactions.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies. You can withdraw consent to marketing at any time.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where appropriate, information may be combined with information from service providers or publicly available sources to verify details, protect the website and manage risk.

Sharing information

Information may be shared with organisations that help operate the website or provide related services. These may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and communication providers. Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, protect rights and safety, investigate suspected wrongdoing or support a business transfer.

Service providers may process information on our behalf and may be required to apply appropriate security and confidentiality measures. Information may be processed in Australia or another country where a relevant service provider operates. Where information is handled outside Australia, reasonable steps should be taken to protect it in accordance with applicable privacy requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. Withdrawal of marketing consent will not affect communications that are necessary to operate your account or provide important service and security information.

How to exercise your rights

To make a privacy or data request, contact support@winrollacasino.best. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment information or deletion. This helps protect player information from unauthorised disclosure.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for information to be deleted where it is no longer required or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, dispute or operational reasons.
• Marketing consent: ask us to stop using your information for marketing or use the unsubscribe option in a marketing message where one is provided.

We will consider requests in a reasonable manner and may explain if a request cannot be completed in full. For example, access or deletion may be limited where complying would affect another person’s privacy, compromise security, interfere with fraud prevention or conflict with a requirement to keep records. If you are not satisfied with how a request has been handled, you may raise the matter with support so it can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. You should review the policy periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights and requirements that apply.